Privacy Policy

Last Updated: 22nd Aug 2026

KarissaKart ("we," "us," or "our") operates the website karissakart.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our Site.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

KarissaKart 30/31 B Block, Barhmohan Pura, Manglam Complex, Sanganer, Jaipur, Rajasthan, 302020, India

Phone: +91 9352896389

Email: support@karissakart.com

2. Information We Collect

A. Information You Provide to Us

We may collect the following information when you use our Site, place an order, create an account, or contact us:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account login details, if you create an account
• Order history and preferences
• Information submitted through contact forms, WhatsApp support, or customer support

Payment information is processed securely through our payment gateway. We do not store full card details.

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the Site
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about your orders, account, or customer service requests
• Send promotional offers and updates where you have opted in
• Improve our Site, products, and customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with applicable legal and regulatory obligations

4. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to provide our services, including:

• Payment processors: Such as Razorpay or other payment gateways, to process transactions
• Shipping and logistics partners: Including Shiprocket, to deliver and track your orders
• Shopify: Our e-commerce platform provider, which processes certain information on our behalf
• Analytics and marketing providers: Such as Google Analytics and Meta Pixel, where enabled, to understand Site usage and support marketing activities
• Law enforcement or regulators: Where disclosure is required by applicable law

We expect third-party service providers to handle your information securely and only for the purposes for which it is shared.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Keep items in your shopping cart
• Remember your preferences
• Analyze Site traffic and performance
• Support marketing and retargeting activities, where applicable

You can disable cookies through your browser settings. However, disabling cookies may affect certain Site functionality, including your ability to complete a purchase.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including meeting legal, accounting, tax, or reporting requirements.

Order and transaction records may be retained for the period required under applicable Indian law.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us at support@karissakart.com.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• SSL encryption
• Restricted access controls
• Appropriate security procedures for handling personal information

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Health and Dermatology-Related Information

Our products include dermatology-based and health-oriented items (e.g., skin, hair, and scalp treatments). If you voluntarily provide information relating to skin, hair, or other health concerns, such as during product selection, checkout, or doctor/HCP partner consultations, we may use this information solely to:

• Help fulfill your order
• Provide relevant product recommendations
• Facilitate consultations with doctor or healthcare partners, where applicable
• Respond to your requests or inquiries

We do not sell or share such information with third parties for their own marketing purposes.

10. Children's Privacy

Our Site is not directed at individuals under the age of 18. This includes our baby care product listings, which are intended for purchase by parents/guardians, not use by minors as Site users.

We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

11. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws, you may direct any grievance or concern regarding your personal data to:

Grievance Officer: Ankit Jain

Email: support@karissakart.com

Address: 30/31 B Block, Barhmohan Pura, Manglam Complex, Sanganer, Jaipur, Rajasthan, 302020, India

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs.

Any changes will be posted on this page with a revised "Last Updated" date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

13. Governing Law

This Privacy Policy is governed by the laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, unless otherwise required by applicable law.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

KarissaKart Email: support@karissakart.com

Phone: +91 9352896389

Address: 30/31 B Block, Barhmohan Pura, Manglam Complex, Sanganer, Jaipur, Rajasthan, 302020, India