Karissakart – Return and Refund Policy

At Karissakart, your satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

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1. Eligible Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return only under the following conditions:

• Expired Product

• Wrong Product Received

• Damaged Item

• Product Leakage

If your product meets any of the above conditions, you are eligible for return and a full refund.

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2. No Return Policy

All other purchases are non-returnable. This includes:

• Change of mind

• Incorrect selection (size, color, etc.)

• General dissatisfaction not related to product defects

All products that do not fall under expired, wrong product, damaged, or leakage categories are covered by a strict No Return Policy.

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3. Return Conditions

To be eligible for a return:

• The item must be in the same condition that you received it — unused, unopened, with tags, and in its original packaging.

• You must provide receipt or proof of purchase.

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4. How to Request a Return

To initiate a return, contact us at karissarkw2@gmail.com within 5 days of delivery.
Once your return is approved, we will:

• Arrange for product pickup.

• Provide a return shipping label and detailed instructions.

Important: Returns sent without prior approval will not be accepted.

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5. Damages and Issues

Please inspect your order upon receipt. If your item is damaged, has leakage, is expired, or is the wrong product, email us immediately at karissarkw2@gmail.com so we can resolve the issue swiftly.

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6. Items That Cannot Be Returned

We do not accept returns on the following:

• Perishable goods (e.g., food, flowers, plants)

• Personalized or custom items

• Personal care and hygiene products (e.g., cosmetics, creams)

• Flammable or hazardous materials

• Sale/discounted items

• Gift cards

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7. Exchanges

To get a different product, we recommend placing a new order once your return (if eligible) is processed. This ensures faster service.

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8. EU Orders – Cooling-Off Period

If you are ordering from within the European Union, you have the right to cancel or return your order within 5 days, for any reason. Returned items must be unused, in their original condition, and accompanied by proof of purchase.

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9. Refunds

Once we receive and inspect your return, we’ll notify you of the approval.
If approved, your refund will be processed to your original payment method within 5 business days.

Please note that:

• Your bank or credit card provider may take additional time to reflect the refund.

• If more than 5 business days have passed since your refund approval and you haven’t received the amount, contact us at karissarkw2@gmail.com.

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📩 Contact for All Return/Refund Issues
Email: karissarkw2@gmail.com

Thank you for shopping with Karissakart.

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