Shipping Policy for KarissaKart

Thank you for shopping with us at KarissaKart! We strive to ensure a smooth and efficient delivery process. Please review our shipping policy below:

Same-Day Shipping

Order Cutoff Time: Orders placed before 2:00 PM (IST) will be processed and shipped on the same day.

Orders Placed After 2:00 PM: These will be processed and shipped on the next business day.

Delivery Time

Estimated Delivery Time: 1-5 business days from the date of shipment. Please note that delivery times may vary based on your location and any unforeseen circumstances.

Shipping Charges

Prepaid Orders: A flat shipping charge of ₹80 per order applies.

Cash on Delivery (COD) Orders: A flat shipping charge of ₹80 per order applies.

General Information

Business Days: Our shipping days are Monday through Saturday, excluding public holidays.

Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

Shipping Areas: We currently ship to locations across India. If you have any questions about shipping to your area, please contact our customer service team.

If you have any further questions or need assistance with your order, please don’t hesitate to contact us at karissarkw2@gmail.com

Thank you for choosing KarissaKart!

Return and refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at karissarkw2@gmail.com. Please note that returns will be collected by us

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at karissarkw2@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 5 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at karissarkw2@gmail.com.

Preparation: Start with clean, dry skin. Use a gentle cleanser to remove any dirt, oil, or makeup from your face. Pat your skin dry with a clean towel.

Patch Test (Optional): If this is the first time you're using Vitsera Plus Serum or if you have sensitive skin, consider doing a patch test. Apply a small amount of the serum on a discreet area of your skin (like behind your ear) and wait 24-48 hours to check for any adverse reactions.

Application:

a. Dispense the Serum: Gently shake the bottle (if instructed on the packaging) to ensure that the ingredients are well-mixed. Dispense a small amount of Vitsera Plus Serum onto your fingertips.

b. Apply to Your Face: Using your fingertips, dot the serum onto your forehead, cheeks, chin, and neck. You don't need to use a lot - a little goes a long way with serums.

c. Massage In: Gently massage the serum into your skin using upward and outward strokes. Avoid pulling or tugging on your skin.

d. Focus on Concern Areas: If you have specific areas of concern (e.g., fine lines, dark spots), you can apply a bit more serum to those areas and give them a little extra attention.

e. Allow Absorption: Give the serum a few moments to absorb into your skin. This usually takes a minute or two.

Follow Up with Moisturizer: After the serum has been absorbed, follow up with a moisturizer to lock in hydration and provide an additional barrier to protect your skin.

Sunscreen (Daytime): If you're using Vitsera Plus Serum during the day, it's important to follow up with a broad-spectrum sunscreen with SPF to protect your skin from UV damage.

Frequency: Follow the instructions provided on the packaging or by your dermatologist. Some serums are meant to be used once or twice daily, while others may be intended for less frequent application.

Remember that individual reactions to skincare products can vary, so monitor your skin for any signs of irritation or discomfort. If you experience any adverse reactions, discontinue use and consult a dermatologist.

It's also worth noting that the specific usage instructions may vary depending on the formulation and specific ingredients of the Vitsera Plus Serum. Always refer to the product packaging or any accompanying materials for any manufacturer-specific recommendations.